Welcome to Promotions Intel! Whether you're just starting out with the platform or looking to expand your expertise, this article will help you find the right resource that fits your needs.
Where to Begin
Complete Your Digital Onboarding
The best place to start is with our digital onboarding courses in Numerator University. These self-paced learning paths are designed to build your knowledge step-by-step and help you get the most value from the Promotions Intel platform.
Available Resources
No matter where you are in your Promotions Intel journey, help is always available! Here's where to go depending on what you need.
Help Center
Find an answer - The Help Center is often your first stop when you have a question. Browse articles, reference guides, and troubleshooting resources covering platform features and common use cases.
You can access the Help Center by clicking into the ? icon in the top right corner of the Promotions Intel platform (see below).
Use the Help Center when you:
Need instructions for prompting a report
Want definitions for different attributes and promotion types
Are looking for answers to common business questions
Want to learn about a specific feature
Need troubleshooting guidance
Numerator University
Learn - Numerator University is our hub for training and professional development. In addition to the onboarding courses, you'll find a library of microlearning videos designed to help you quickly learn new features and best practices. Numerator University is also where you can register for live training sessions led by our team.
You can access Numerator University directly from the platform by clicking the ? icon in the top navigation bar and selecting Numerator University from the dropdown menu (see below).
Use Numerator University when you:
Are new to the platform
Want guided learning and best practices
Need to complete onboarding courses
Prefer short, focused training content
Want to register for upcoming live trainings
Are looking to expand your skills and knowledge
In-Platform Chat
In-the-moment help - Need assistance while you're working? Use the in-platform chat to connect directly with a member of our support team during standard business hours (Mon-Fri 8am - 5pm CT). You'll be connected with one of our Solution Specialists who can provide real-time guidance and help you navigate the platform.
You can access the chat feature simply by clicking the chat icon in the bottom right of your screen while inside of the platform (see below).
Use In-Platform Chat when you:
Need quick answers while completing a task
Encounter an issue and need assistance
Want guidance navigating the platform
Need help finding the right resource
Want to chat with a real person to get answers to your questions